SapphireIMS

By SapphireIMS

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What is SapphireIMS?

SapphireIMS is an IT Service Management (ITSM) and IT Operations Management (ITOM) software platform that is a single and cloud-based solution. It also combines all the key IT functions, including service desk and asset management with network monitoring and all of these functions are integrated into one seamless interface. Imagine it as a central nervous system of your IT department, giving you full visibility and access control of your technology environment including all the inventory at your SapphireIMS.

Pricing of SapphireIMS

SapphireIMS

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Asset Life Cycle Management - Procure to Retire
Discovery and Inventory
Automation and Compliance
Software Asset Management
Asset Life Cycle Management - Procure to Retire
Discovery and Inventory
Automation and Compliance
Software Asset Management

Key Features of SapphireIMS

Key Features:

Warranty Tracking
IT Asset Management
Customization
CMMS
License Management
Preventive Maintenance
Equipment Management
Work Order Management
Parts Management
Inventory Management
MRO System
Interactive Schemantics
Energy Management
Fleet Management
Facility Management

Key Specification

Other Categories:	Enterprise Asset Management (EAM) Software
Deployment:	Cloud Hosted
Customer Support:	Online (Ticket),Business Hours
Customization:	No
Languages Support:	English

Who uses SapphireIMS

SMEs

Enterprises

Company Details

Company Name:	SapphireIMS
Headquarter:	Bangalore, Karnataka India
Social Media:	Facebook Twitter LinkedIn

SapphireIMS Description

Why Choose SapphireIMS?

SapphireIMS should be your choice when you are seeking to de-silo your IT departments and eliminate the inefficiencies of operating several, disjointed tools. SapphireIMS is not a point solution like current solutions only provide, but it provides a centralized platform that coordinates your service management, asset tracking, and operational monitoring to work together. This single solution, which runs on the powerful sapphire ticketing tool, simplifies operations and gives the whole organization a single source of truth.

Key Features of SapphireIMS

SapphireIMS is loaded with strong capabilities that enable an automated and streamlined IT activity:
Unified Service Desk: A robust ITIL-oriented sapphire ticketing application that facilitates incidents, problems, changes, and service requests through a sing pane of glass.
Multidimensional Asset Management: Have full control over your assets, hardware and software. The inventory module of the SapphireIMS offers a comprehensive supply chain record of the product lifecycle, including procurement/purchase till disposing.
IT Operations Management (ITOM): Contains automated discovery of the network, real-time monitoring, alerting, and patch management to verify the health and performance of the system.
Configuration Management Database (CMDB): This is a central repository where all the interrelations are mapped between all your services and IT components.
Service Catalog and SLA Management: This involves defining and provision of standardized IT services with specific service level agreements to provide accountability and achieve business expectations.
Automation & Workflows: Automate the mundane and coordinate the sophisticated IT operations in order to enhance efficiency and minimize human error.

The Advantages of SapphireIMS.

The introduction of the SapphireIMS provides considerable, practical advantages:
360-Degree Visibility: Enter a full, real-time perspective of your IT ecosystem, which contains both an accurate and current inventory of SapphireIMS.
Better Productivity: Automate monotonous operations and optimize the cross-functional cooperation, which significantly minimizes the time of resolution.
Lower Costs: You can integrate various license of tools in a single one and optimize your asset utilization, which results in extensive cost savings.
Improved Compliance: Keep proper records and audit trails of your assets and processes and compliance reporting is effortless.
Better Service Delivery: Its built-in sapphire ticketing tool and SLA management allow ensuring faster response time and improved user satisfaction.

How to Use SapphireIMS

The process of using SapphireIMS is intuitively easy:
Centralize Your Data: The initial step would be an exercise of its discovery tools to populate your CMDB and create an accurate inventory of SapphireIMS.
Create Your Services: Select your service catalog, and SLA policies and configure the sapphire ticketing tool processes to fit your business processes.
Manage Operations Daily: The IT team also uses the dashboard to track alerts, manage incoming tickets through the service portal, and manage changes.
Analyze and Improve: Use the inherent analytics and reporting capabilities to uncover patterns, find the bottlenecks, and keep on improving your IT services.

SapphireIMS Demo

To have a sense of the strength of this integrated platform, the best option is to experience it. A SapphireIMS demo will also offer a live demonstration of its features such as the sapphire ticketing tool and how it handles the inventory of SapphireIMS. It gives you the chance to see the customisation of the platform to help solve your IT problems.