0.0
Cx Moments AI tags tickets more accurately and quickly than your agents, regardless of how complex and granular your categorization needs are. This reduces friction and allows you to scale your support during peak times. Additionally, it can detect self-service opportunities, track customer feedback, check that old issues are resolved, and detect issues with new promotions. It also alerts you in real-time if there are any faulty processes that are generating extra costs. With one click, you can see which contact drivers are trending up and need special attention. Finally, it can help you discover which areas your agents struggle the most with, so you can provide them with the appropriate training.
Pricing of Cx Moments
- Volume of customer interactions: Up to 10
- 000/month
- Pre-configured dashboard: Basic
- Self-service AI-assist topics: Unlimited
- Sentiment Analysis
- Configurable reporting
- History of customer support interactions: Up to 12 months
- Helpdesk Support metrics and status: Standard metrics
- Number of users: 1
- Number of data sources: 1 data source
- Data retention policy: Cx Moments Standard
- Volume of customer interactions: Up to 10
- 000/month
- Pre-configured dashboard: Basic
- Self-service AI-assist topics: Unlimi
- Volume of customer interactions: Up to 20
- 000/month
- Pre-configured dashboard: Basic
- Self-service AI-assist topics: Unlimited
- Sentiment Analysis
- Configurable reporting
- History of customer support interactions: Up to 12 months
- Helpdesk Support metrics and status: Standard metrics
- Number of users: Up to 10
- Number of data sources: Up to 2 data sources
- Helpdesk tagging: Zendesk Support & Freshdesk
- Data retention policy: Cx Moments Standard
- Volume of customer interactions: Up to 20
- 000/month
- Pre-confi
- Volume of customer interactions: Unlimited
- Pre-configured dashboard: Unlimited
- Self-service AI-assist topics: Unlimited
- Sentiment Analysis
- Configurable reporting
- History of customer support interactions: Up to 24 months
- Helpdesk Support metrics and status: Any custom metrics available
- Number of users: Unlimited
- Number of data sources: Unlimited
- Helpdesk tagging: As enabled by Helpdesk's API
- AI+ topics
- Multi-lingual support
- SSO integration
- VPC and On-Prem deployment
- Custom data source integration
Key Features of Cx Moments
Key Features:
Key Specification
| Other Categories: | Text Mining Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Cx Moments
SMEs
Enterprises
Company Details
| Company Name: | Cx Moments |
|---|---|
| Headquarter: | Dublin , Leinster 1 Ireland |
| Social Media: |
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Cx Moments Video
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Frequently Asked Questions (FAQs)
The user group of Cx Moments are as follows :
- Enterprises
- SMEs
- SMEs
Cx Moments has 3 plans,
- Starter Plan USD 299.00 /Year
- Enterprise Plan USD 599.00 /Year
- Corporate Plan USD 0.00
Cx Moments is allowed 0 Days Free Trial.
The key featuers of Cx Moments are as follows :
- Import-Export Option
- Geospatial Analysis
- Built-in Library
- Document Classification
- Audience Analysis
- Segmentation
- Sentiment Analysis
- Predictive Analysis
- Multi-language Support
- Competitive Analysis
Cx Moments pricing model : Onetime(Perpetual License)
Cx Moments is Online Software.
No
Cx Moments offers Phone,Business Hours,Online (Ticket) support.
Cx Moments provides Help Guides,Blogs,Video Guides for the software training.
