CallerDesk

CallerDesk, established in 2016, is a cloud telephony company based in Noida, India. Initially operating as Deskotel Communications Pvt. Ltd., the company was rebranded to CallerDesk in 2019. Founded by Kaushal Bansal and Rajesh Dhimania, CallerDesk has emerged as a trusted IVR service provider offering cloud-based virtual call center solutions designed to enhance business communications across industries.

Services Offered by CallerDesk

• Virtual Call Centers: CallerDesk enables businesses to set up virtual call centers without the need for extensive hardware. This solution supports both inbound and outbound call management, allowing for flexibility and scalability.

• Interactive Voice Response (IVR): As a leading IVR service provider, CallerDesk offers advanced IVR services including multi-level, multi-language, and time-based call flows. These features help improve call routing efficiency and overall customer satisfaction.

• Call Management and Routing: Features include virtual phone numbers, call forwarding, and advanced routing strategies such as round robin, sequential, and least idle routing.

• Analytics and Reporting: CallerDesk provides detailed real-time analytics, reporting, and monitoring tools, enabling businesses to track performance metrics and optimize operations.

• Integration Capabilities: The platform integrates with CRMs like Zoho, LeadSquared, and other business tools, facilitating seamless workflow management and data synchronization.

• Security Features: Ensuring data protection with features like OTP-based login, IP restrictions, and activity monitoring. CallerDesk is ISO 27001:2022 certified, underlining its commitment to security.

• Mobile and Desktop Applications: Offers a mobile app and web-based applications for managing calls and accessing analytics on the go. Additionally, SoftPhone/WebRTC allows calls directly from the computer.

Awards and Recognition

The company has received the Indian Achiever Award and was named one of the top emerging companies in the Idea Exchange competition by AIC-SNU.

CallerDesk’s distinct offerings cater to various industries including healthcare, financial services, and telecommunications, supporting over 1,500 businesses and approximately 50,000 customer support executives daily. Its Unified License - Virtual Network Operator (UL-VNO) covers major service areas such as New Delhi, Gurgaon, Noida, and Bangalore Urban, facilitating legal operation in these key regions of India.