CallerDesk

Communication Simplified

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CallerDesk, founded in 2016 by Kaushal Bansal and Rajesh Dhimania, is a leading cloud telephony company based in Noida, India. Initially incorporated as Deskotel Communications Pvt. Ltd., the company offers advanced cloud-based communication solutions that enhance call management and customer experience across various industries.

Key Features

The platform's standout features include:

  • Advanced Call Routing: Supports strategies such as round robin, sequential, and least idle routing to ensure intelligent call distribution.
  • Integrated Communications: Offers unified management for voice, SMS, and emails, providing an omnichannel experience.
  • Real-Time Analytics: Provides dashboards for monitoring agent performance, call volumes, and conversion rates, ensuring operational efficiency.
  • Automated Call Handling: Features predictive dialers and call scheduling to boost efficiency.
  • Role-Based Access and Team Management: Includes tools for managing team schedules, breaks, and consistent customer experiences

Business Model and Presence

CallerDesk employs a flexible, subscription-based pricing model, catering to various business scales from startups to enterprises. It boasts significant industry partnerships and recognition, having secured funding from IIM Lucknow-EIC and serving notable clients like HCL and ICICI Lombard. The platform supports approximately 35,000+ customer support executives daily, emphasizing its scalability and wide adoption in the Indian market.

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Page Last Updated On July 18, 2026

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