Simply Contact
Award-Winning Customer Support Outsourcing
Simply Contact is a top customer service outsourcing company offering multilingual and multichannel customer services globally. We serve as a reliable partner to create customized contact centers for front-office and back-office purposes.
Contact Information
Warsaw, Warsaw Poland
Fareportal Visit Website
Education Travel
Timeline: 96 weeks Amount: Not Disclosed
Fareportal was looking for a solution that would help retain regular and potential customers, while ensuring stable revenue for the company, as well as keeping customer satisfaction at the highest level. This was Fareportal's first experience of cooperation with a company that provides outsourcing services. That is why the model of cooperation developed already in the process, improving and becoming more convenient for both parties over time and with experience. This means that in addition to the main KPI goals, new, but no less important tasks arose in parallel, so we rapidly changed and adapted work processes to existing requirements and flexibly adapted to any conditions.
Portfolio
Not Disclosed
Cabinet of Ministers of Ukraine
Education, Social, E-commerce, Business Intelligence , Non Profit, Government
Not Disclosed
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