Zendesk Remote is a live chat solution that helps you proactively engage with customers, answer questions, and resolve issues faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can also send them triggered messages based on certain types of customer behavior. The analytics features allow you to monitor the volume of your chats and how productive your agents are, so you can make adjustments and improvements where necessary.
