Vicodo is a customer service tool that allows businesses to communicate with their customers via video and text chat. Customers can join a call by clicking on an invitation link, without having to login. The video conversations are recorded and can be watched at a later date.
Some benefits of using Vicodo for businesses include cost savings, efficient customer support, and reduction in trips to the customer. Customers also benefit from direct support and visual contact.
Vicodo works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification.
Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support.
