Teamwork Desk is a help desk software that eases the request tracking process and enables you to better handle customer care related issues. The software ensures faster resolution of tickets. The tool is capable of tackling the complex database of customer call reports, queries, and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like surveys and feedback, a self-service portal, supports live chat with customers, etc. With this smart tool, you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not code anything for using the tool.
