SmileBack is a customer satisfaction platform that is simple to use, but provides deep insights. It has real-time analytics and dashboards to monitor and gather customer sentiment data. It also has the ability to segment, filter, and use tags to gather insights from data to better understand a business. Additionally, it can get instant reviews and critical comments by triggering surveys at the close of every service ticket. Finally, it can create custom reports with ease to present scores and comments to clients or colleagues.
