eBay, Amazon, and other online sellers can use ReplyManager to manage high volumes of incoming email. With ReplyManager, you can process eBay refunds, manage returns, cancellations, and Resolution Center issues all in one place. You can also sync orders from Linnworks, Brightpearl, and ChannelAdvisor to pull in order details in each customer message. ReplyManager also lets you know which language your international messages are in, so you always send the right templates or translations. You can also leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.
