Milldesk is a help desk and service management solution designed to enable IT companies and service providers of all sizes to offer high-class customer support to their clients. Users can empower their business in real-time with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service.
Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. This allows requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help
