IVCbox offers businesses a suite of tools to connect with their customers, including live chat, video call, and chatbot capabilities. To set up live chat on their websites, users need to sign up for IVCbox and complete the registration process, after which they can integrate the generated code into their websites. Customer conversation history is available on the cloud and can be viewed at a later date, allowing for some customer management by letting users maintain customer information such as names, email addresses, phone numbers, etc. Calling agents can also access and fill out the customer information. Video chat lets users set up a video chat on their websites, with video conversations being stored on the cloud for reviews and analysis. Chatbot offers code-less Chatbot functionality to web pages for 24x7 support. Users can customize the products using various colors to suit the brand identity better.
