HelpSpace

This is great for quickly asking a colleague a question about a customer or for getting a second opinion on how to handle a situation. HelpSpace is a customer support platform that helps simplify and streamline the help and support you provide for your customers. It stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is done before the messages even reach the HelpSpace inbox. Help