Help Sumo is an exclusive help desk management software that helps you provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform has a well-functioning email ticketing system that has multiple mass action and triaging features. Organizations can monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services, helping you provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.
