Freshservice is a cloud-based IT Service Management (ITSM) software designed to help organizations streamline their IT operations, improve efficiency, and enhance employee experiences. Developed by Freshworks, Freshservice provides a modern and intuitive platform that aligns with ITIL (Information Technology Infrastructure Library) best practices.

This service desk solution is equipped with automation, AI-driven capabilities, and easy-to-use features that help IT teams handle incidents, manage service requests, track assets, and oversee IT operations with minimal effort. Unlike traditional ITSM tools, Freshservice focuses on usability, allowing IT teams to implement and use the software with minimal training.

Freshservice supports ticket management, IT asset management, change management, problem management, and release management. Additionally, it integrates seamlessly with third-party applications, enabling businesses to customize their IT service workflows according to their needs.