Freshdesk Contact Center (Formerly Freshcaller)

It also offers a click-to-call feature from the CRM software. The pricing plans are based on the number of users and starts at $15 per month. Freshdesk Contact center is a cloud-based call center solution that is best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. You can purchase local phone numbers and use call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. It also offers a click-to-call feature from the CRM software. The pricing plans are based on the number of users and starts at $15