Chatra is a live chat software that helps you communicate with your customers in a personal way. It comes with a number of features that make talking to customers easier for you and your agents. All conversations are saved, including unsent messages, which makes it easy for you to follow up with a particular customer. The Intelligent Chat Distribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to respond to a query within a certain time frame, the chat is automatically offered to other agents who are online. These real-time conversations can be viewed by all your agents, who can join in the conversation whenever they feel like.
