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The Talisma Knowledgebase allows service and support groups to capture, create, and refine knowledge solutions as part of their daily workflow. Solutions that are approved and published to the knowledgebase become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Tracking and reporting features include knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more.
Pricing of Talisma KnowledgeBase
- Handle larger enquiry volumes and better manage spikes in demand
- Reduce hold times
- increase first-time resolution rates
- resolve issues faster
- deliver precise answers
- and offer self-service options for long-term customer loyalty
- Direct the easiest
- most repetitive questions to Web self-service
- Experience an immediate return on investment by directing expensive phone calls to the Web
- while maintaining current staffing levels
- Handle larger enquiry volumes and better manage spikes in demand
- Red
Key Specification
| Other Categories: | Enterprise Wiki Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Talisma KnowledgeBase
SMEs
Enterprises
Company Details
| Company Name: | Talisma KnowledgeBase |
|---|---|
| Headquarter: | Bangalore, Karnataka India |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Talisma KnowledgeBase are as follows :
- Enterprises
- SMEs
- SMEs
Talisma KnowledgeBase has 1 plans,
- Talisma KnowledgeBase USD 0.00
Talisma KnowledgeBase is not allowing Free Trial.
Talisma KnowledgeBase pricing model : Onetime(Perpetual License)
Talisma KnowledgeBase is Online Software.
No
Talisma KnowledgeBase offers Online (Ticket) support.
Talisma KnowledgeBase provides Help Guides,Blogs for the software training.
