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Customer service is increasingly being automated. Tagging and routing customer inquiries using automation enables customer support teams to quickly and efficiently route customer inquiries to the right person or team. An early warning engine can be used to proactively detect customer issues before they become too complex. Artificial intelligence can be used to provide automated answers and auto-responders for common issues. Automated workflows can be implemented to streamline the processes between Support, Product and Engineering Systems. Data integration between these systems can be used to ensure that customer inquiries are properly handled in a timely manner. Automation of customer service processes allows companies to provide a better customer experience, while also helping to reduce costs and improve overall efficiency.
Pricing of IrisAgent
- CRM Connectors
- DevOps and Engineering Connectors
- DevOps and Engineering Alerts
- Support Alerts
- Automated Tagging and Routing
- Intelligent Bots and Agent Assist
- Sentiment and Customer Health Analysis
- Email Support
- CRM Connectors
- DevOps and Engineering Connectors
- DevOps and Engineering Alerts
- Support Alerts
- Automated Tagging and Routing
- Intelligent Bots and Agent Assist
- Sentiment and Customer Health Analysis
- Email Support
- Includes features of Essentials plan
- plus
- CSM Connectors
- RCA Notifications
- Revenue Impact Analysis
- Product Quality Monitoring
- Phone Support
- Includes features of Essentials plan
- plus
- CSM Connectors
- RCA Notifications
- Revenue Impact Analysis
- Product Quality Monitoring
- Phone Support
- Includes features of Advanced plan
- plus
- Service Availability Analysis
- Custom Deployment
- Training
- Quarterly Health Check
- Includes features of Advanced plan
- plus
- Service Availability Analysis
- Custom Deployment
- Training
- Quarterly Health Check
Key Specification
| Other Categories: | New Saas Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses IrisAgent
SMEs
Enterprises
Company Details
| Company Name: | IrisAgent |
|---|---|
| Headquarter: | Mountain View, |
| Social Media: |
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User Reviews
Frequently Asked Questions (FAQs)
The user group of IrisAgent are as follows :
- Enterprises
- SMEs
- SMEs
IrisAgent has 3 plans,
- Essentials USD 0.00
- Advanced USD 0.00
- Enterprise USD 0.00
IrisAgent is allowed 0 Days Free Trial.
IrisAgent pricing model : Onetime(Perpetual License)
IrisAgent is Online Software.
No
IrisAgent offers Online (Ticket) support.
IrisAgent provides Help Guides,Blogs,Video Guides for the software training.
