tkxel

Knowles has achieved excellence for nearly 70 years as a market leader and global supplier of advanced micro-acoustic, audio processing, and specialty component solutions, serving the mobile consumer electronics, communications, medical, military, aerospace, and industrial markets. Headquartered in Itasca, Illinois, Knowles has employees across 11 countries, including more than 800 engineers dedicated to pioneering acoustics and audio technology. R&D investment, coupled with the state-of-the-art manufacturing facilities around the world, enables Knowles to deliver MEMS microphones, balanced armature speakers, voice processing and algorithms, and precision device solutions. Knowles and tkxel’s partnership helped improve the customer experience on Knowles’s business platforms and proved to be a success story. tkxel was able to empower Knowles by creating bi-directional communication channels with mobile integration, and developing a fully integrated stand-alone application to improve access for the business’s clients. Customized CRM system to improve customer experience and efficient task management. Advanced dashboard ensuring process automation for prompt inquiry identification & status updates to improve business performance.