SmartHMS and Solutions Private Limited

Mar Sleeva Medicity Palai, located in Kottayam, Kerala, is a multi-specialty hospital established by the Pala Diocesan Medical Education Trust. The hospital features 280 beds and offers advanced healthcare services, focusing on patient-centered care and digital convenience. Through the implementation of a modern online portal, patients can access medical records, book appointments, consult doctors virtually, and receive in-home healthcare services. Studies indicate high patient satisfaction, with 96% of respondents rating the service quality as good or excellent and the majority likely to recommend the hospital to others. The hospital emphasizes service quality across dimensions such as reliability, responsiveness, assurance, empathy, and tangible facilities, resulting in strong patient outcomes and satisfaction.