Accubits

For Etisalat, we built an instore AI conversational tool to boost their in-store sales. AI conversational tools are interactive applications designed to automate communication tasks. In particular, it can successfully replace salesmen or offload a significant amount of the work from them. In-store AI conversational tools turned out to perfectly fit in in-store sales as a customer support option. The solution we built for our client in a Kiosk-based in-store conversational tool. Customers of the store can interact with the device to seek information about the products they are seeking for. The system delivers meaningful quick information to the customer which in turn increases the user experience for the customers. The system also has face recognition to identify the past purchase records of the customer so that it can recommend new offers and suggestions to the particular customer. The system is built with robust NLP (natural language processing) and NLU (natural language understanding) algorithms to provide life-like interactions to the user. It also has speech-to-text and text-to-speech engines so that the system can provide instant answers to many of the common questions customers may have when examining products). The system helps the management to retain and re-engage customers by sending personalized messages as well.